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SERVICES

The best support to efficiently manage financial applications operations

SYSTEMS 3000 support services are as innovative as our products and set us apart from all competitors.

Support

Our experienced support staff is trained in all areas of concern ranging from simple data entry to interpreting complex accounting, payroll, and personnel procedures.

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Live Help

Live Help

  • Available by phone or email 8 hours per day, 5 days per week with response times averaging under 10 minutes.
  • Live remote connections to handle complex tasks on your own machine.
  • Custom-built ticketing system that analyzes each district’s entire support history and helps anticipate your needs before they arise.
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Expertise

Expertise

  • Our support is not limited to our software. Our support reps average 16 years experience in NJ school finance. There is no problem we can’t solve.
  • Well-versed in all state and national regulations to keep you up-to-date.
  • Never miss a payroll with emergency specialized services.
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Training

Training

  • Live training sessions held regularly.
  • Hundreds of indexed and searchable graphic-rich articles, accompanied with in-depth workflow process videos.
  • On demand Webinar recordings on each of our applications available through Client Resources.
  • 1:1 training available by request.

IT Services

IT is a vital part of today’s business. We provide the services and support to make sure everything runs smoothly and securely.

  1. Customized to best suit your district’s unique needs, our software (and your data) can run on-prem or securely in the cloud.

  2. Access our software when and where you need it, 24 hours a day, via Windows, Mac, Chromebook, even tablets (if Hosted). We recognize that security and compatibility needs evolve over time and we are committed to meeting those demands when providing access to our rock-solid software.

  3. Stay current with automatic software updates and maintenance.
  1. Rapidly recover data with continuous, automatic backups to our SOC 2 compliant servers and data centers.

  2. 15-minute recovery point objective ensures you never have to worry about losing data.

  3. Protect your district from ransomware attacks with our extensive data redundancy spread across servers and data centers nationwide.
  1. Offering the latest in end-to-end encryption, multi-factor authentication, and simplified endpoint security systems like Duo.

Emergency Services

Staff emergencies can happen. We’re here to keep your board office running without missing a beat.

Short on time? Downsizing? Understaffed? We’ll manage any aspect of our Accounting, Payroll, and Personnel applications on your district’s behalf.

Rest easy knowing your district’s critical, time-sensitive work will be performed quickly and effectively by an experienced SYSTEMS 3000 staff member, while maintaining in-house supervision and control.

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These solutions are customized based on your district's individual needs. Please contact us for more information.

Whether you need training and support, or assistance with the management of data and infrastructure ー we’re here to help.

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